ANGEL CHIKWAPULO

Led initiatives to analyze business requirements and implement IT solutions, enhancing organizational efficiency and decision-making.

• Collaborated with stakeholders to gather and analyze comprehensive business requirements for IT projects, ensuring 100% alignment with organizational objectives and strategic goals.
• Led cross-functional teams in the design, development, and implementation of innovative software solutions, significantly improving business processes and workflows.
• Conducted rigorous User Acceptance Testing (UAT) and provided comprehensive training to end-users, ensuring successful adoption of new systems and minimizing post-implementation issues.
• Acted as a crucial liaison between business users and IT teams, facilitating seamless communication and managing expectations to ensure project success and stakeholder satisfaction.
• Identified and recommended technology-based solutions for process improvement, enhancing overall efficiency and effectiveness across key operational areas.

Managed the full lifecycle of IT projects, from scope definition to quality assurance, ensuring timely and budget-compliant delivery.

• Managed the full lifecycle of IT projects, including scope definition, resource allocation, budgeting, risk management, and quality assurance, ensuring successful project delivery.
• Collaborated with business stakeholders to define clear project objectives, deliverables, and success criteria, leading to effective project execution and alignment with business needs.
• Monitored project progress diligently, proactively addressing any issues or risks to ensure timely delivery within budget constraints and maintaining project momentum.
• Conducted regular meetings with project team members, providing guidance, tracking milestones, and resolving issues to optimize team performance and project timelines.
• Prepared and presented comprehensive project status reports to senior management, highlighting key achievements, challenges, and strategic next steps for informed decision-making.

Developed and managed custom WordPress solutions for diverse clients, focusing on design, functionality, and security.

• Designed and restructured eye-catching WordPress themes, driving a 20% increase in traffic to clients' websites and successfully implementing Google AdSense for monetization.
• Maintained and updated multiple WordPress websites, ensuring 99.9% uptime and reducing website downtime by 20% through proactive management and rapid issue resolution.
• Implemented robust security measures to protect WordPress websites from cyber attacks, resulting in zero security breaches over a two-year period.
• Collaborated closely with clients to troubleshoot and debug WordPress websites, reducing website errors by 30% and improving overall website performance by 15%.
• Developed custom plugins and themes, integrated third-party APIs, and customized WordPress functionality to meet specific client business processes and enhance user experience.

Provided technical support and contributed to system reliability and strategic decision-making as an IT Intern.

• Assisted the IT team with troubleshooting hardware and software issues, providing technical support to over 100 end-users daily, ensuring minimal disruption.
• Participated in the testing and deployment of software updates and patches, enhancing system reliability and security for critical infrastructure.
• Conducted in-depth research on emerging technologies, presenting findings to senior IT staff that informed strategic decision-making processes and future technology adoption.
• Contributed to the development of comprehensive technical documentation, including user manuals and standard operating procedures, improving knowledge transfer efficiency by 25%.